Support | Cougar Group https://www.cougar.au/support/ We manufacture, hire, overhaul, service & operate industrial equipment Tue, 12 Aug 2025 20:23:25 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.cougar.au/wp-content/uploads/2025/06/cropped-Cougar-Mining_Logo-Primary-1-scaled-1-32x32.webp Support | Cougar Group https://www.cougar.au/support/ 32 32 Parts Network https://www.cougar.au/support/parts-and-service/ Tue, 01 Jul 2025 00:15:56 +0000 https://cougaraustg.wpenginepowered.com/?post_type=support&p=2854

Parts Network

Genuine parts to keep your asset running

Premium Parts & Service

Downtime underground is expensive.  Cougar Group delivers fast, certified parts for critical underground equipment – from drill rigs to rubber tyred vehicles.

HIGH VELOCITY PARTS SYSTEM

With over 1000 inbound and outbound movements per week, our parts network never stops.

OEM GUARANTEE

The same genuine parts that are supplied in your Cougar machine.

RAPID RESPONSE

After hours support available for machine down situations.

KNOWLEDGEABLE

We are skilled in supporting parts for the underground coal industry.

A parts network built for speed and reliability

Cougar’s high velocity parts system moves over a thousand components in and out every week to keep mining operations running without delay. We supply the same genuine OEM parts that go into our machines, ensuring quality and compatibility. With after hours rapid response for machine down situations and deep knowledge of underground coal equipment, our team delivers the parts and expertise you need to stay productive.

Contact
Reach out to the Cougar team to discover all the ways Cougar can improve your mining operation
Cougar Group supports mining operations with industry-leading equipment, services, and expertise. Whether you’re exploring new projects, need technical support, or want to discuss tailored solutions, our team is here to help. Connect with us to start the conversation.
]]> Field Service https://www.cougar.au/support/field-service/ Tue, 01 Jul 2025 00:15:27 +0000 https://cougaraustg.wpenginepowered.com/?post_type=support&p=2850

Field Service

Our skilled team of experts direct to your operation

On-site support for Australian mines

When your operation needs support on site, Cougar’s field service team is ready. Covering the east coast of Australia, our experienced technicians provide product support, maintenance, and repairs when your machine can’t make it to our workshops. Fully equipped and backed by OEM expertise, we deliver the same high standards of service in the field to keep your operation moving.

Factory Trained

Our field service team is OEM-trained and highly experienced, with many starting as apprentices in Cougar’s workshops. We bring hands-on knowledge of our machines to every site.

Fully Inducted

We streamline site access with rapid induction processes, ensuring our technicians can get on-site quickly and safely to keep your operation moving.

Regionally Based

Our technicians are based across key coal basins, supported by a broader team that can mobilise quickly when and where you need us most.

On-Site Code D's

When your equipment can’t make it to us, we bring our expertise to you, performing Code D inspections and services directly at your site.

Let's discuss how we can help you in the field.

Our field service team is ready to support your operation with OEM expertise delivered on site. From emergency repairs to planned maintenance and Code D inspections, we bring the tools, knowledge, and parts to keep your equipment running. Talk to us today about how we can keep your fleet productive in the toughest environments.

Contact
Reach out to the Cougar team to discover all the ways Cougar can improve your mining operation
Cougar Group supports mining operations with industry-leading equipment, services, and expertise. Whether you’re exploring new projects, need technical support, or want to discuss tailored solutions, our team is here to help. Connect with us to start the conversation.
]]> Repairs and Overhauls https://www.cougar.au/support/repairs-and-overhauls/ Tue, 01 Jul 2025 00:07:34 +0000 https://cougaraustg.wpenginepowered.com/?post_type=support&p=2848

Repairs and Overhauls

A highly skilled team of professionals ready to rebuild your asset

Underground Equipment Support, Repairs & Overhauls

Cougar provides specialised underground equipment support, repairs and overhauls to help mining operations keep their assets performing at peak capacity. Our team works to maximise the life and reliability of every machine, ensuring equipment reaches its full lifecycle potential and continues to operate safely and efficiently in demanding underground conditions.

Diverse Expertise

Drill rigs, rubber tyred vehicles, track machines, electrical systems – if it operates underground, we’ve repaired and overhauled it.

Fast Turnaround

With over 30 overhaul bays across two states, dedicated electrical code bays, and specialised powertrain and drivetrain rebuild facilities, we deliver repairs and overhauls without the wait.

OEM Service

No one knows Cougar machines like we do – from routine overhauls to advanced upgrades, all completed with genuine parts and OEM expertise.

A Step Ahead

Our lifecycle expertise means we know how your machine was designed, how it has performed, and the challenges it will face next. This knowledge keeps us a step ahead in maintaining its performance.

Reach out to the Cougar team to discover all the ways Cougar can improve your mining operation
Cougar Group supports mining operations with industry-leading equipment, services, and expertise. Whether you’re exploring new projects, need technical support, or want to discuss tailored solutions, our team is here to help. Connect with us to start the conversation.
]]> Engineering Services https://www.cougar.au/support/maintenance/engineering-services/ Tue, 01 Jul 2025 00:01:40 +0000 https://cougaraustg.wpenginepowered.com/?post_type=support&p=2846

Engineering Services

Technical expertise with a proven history of delivering innovative projects

Engineering Services for the Underground Sector

Cougar’s skilled and qualified engineering team has a proven track record of solving the toughest challenges underground. From designing innovative solutions to overcoming complex operational problems, we bring technical expertise and practical experience to every project. As true problem solvers, we work closely with our clients to deliver safe, reliable, and efficient outcomes that keep underground operations moving.

DISCIPLINED APPROACH

The rigor around our engineering process is what sets us apart.

HIGHLY TRAINED

Our personnel are highly skilled in structural, powertrain, drivetrain, hydraulics, pneumatics and electrical engineering.

CROSS-FUNCTIONAL

We have tackled soft rock and hard rock projects alike to support mining’s toughest challenges.

TOOLBOX OF SKILLS

Simulation, 3D modelling, CFD – our team of engineers are skilled in the latest tools to support all phases of concept, design and proof of concept.

Let's discuss your engineering services requirements.

Experience what sets our engineering services apart from the rest in the underground mining services world.  Our references are our greatest examples of our capabilities. 

Contact
Reach out to the Cougar team to discover all the ways Cougar can improve your mining operation
Cougar Group supports mining operations with industry-leading equipment, services, and expertise. Whether you’re exploring new projects, need technical support, or want to discuss tailored solutions, our team is here to help. Connect with us to start the conversation.
]]> Maintenance https://www.cougar.au/support/maintenance/ Mon, 30 Jun 2025 23:55:35 +0000 https://cougaraustg.wpenginepowered.com/?post_type=support&p=2843

Maintenance and Equipment Servicing

Mechanical and electrical accredited maintenance

Expert maintenance across powertrain, hydraulics, and electrical systems, handled by factory-trained technicians.

Engineering Services

Accredited workshops to carry out all codes for underground coal mining machines

Technical Bulletins

Full overhaul service available – we tear down and rebuild machines, powertrain, drivetrain & electrical components to a like new condition

Repairs and Overhauls

We offer our IP diesel engine system retrofit services for customers who want to keep their assets and are looking for a low emissions engine package

FACTORY MAINTENANCE

Services are performed by the same personnel that originally built your machine.

FULLY EQUIPPED

Our facilities and personnel operate in state of the art workshops.

SKILLED TECHNICIANS

The most skilled collection of personnel in the industry.

DIVERSE EXPERIENCE

Skilled in the maintenance of all underground coal machines.

Control your future operating costs

Keeping your equipment running at peak performance starts with a proactive approach to maintenance. By partnering with our team, you can avoid the costly surprises that come with major overhauls, extending the life of your assets and maximising uptime. We bring the expertise, planning, and attention to detail needed to keep your fleet in top condition, ensuring work stays on track and budgets remain under control.

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